Shipping & Delivery

1.What is the processing time for shipping orders?

The shipping order service time of Outdoorsteplight.com is Monday-Friday/9:00 AM-6:00 PM (EST).

The processing time for shipping orders is 1-3 business days.

Order processing ends at 6:00 PM daily and orders placed after 6:00 PM will be prioritized starting at 9:00 AM the next business day.

Orders are not processed on weekends, your orders for Saturday and Sunday will be prioritized for processing starting at 9:00 AM the following Monday.

We apologize if it times out, you can contact our customer service staff Shantia Alston by email [email protected], thank you.

2.How long is the delivery date?

Our delivery date is 5-11 business days, of which orders will be processed within 1-3 business days and shipping time is 4-8 business days.

3.What are shipping time and freight?

We ship from 1398 Carroll Dr NW, Atlanta, Georgia, where your outdoor step lights will ship from after you place your order.

4.How to cancel the order?

After the order payment is successful, the user can check the order status in the account order details. 

You can cancel your order within 30 minutes of placing your order.

After 30 minutes, our orders will enter the packing process, once packed it is impossible to cancel the order, please understand our work, thank you.

5.Who is responsible for the sale tax and customs fees?

The sales tax is the responsibility of the customer and is not borne by the merchant, thank you for your understanding.

Because the American mainland market has a high demand for outdoor step lights, we decided to focus our resources and markets on the American region to meet the needs of local customers and provide high-quality services, so currently only support orders in the American continent, so there is no customs fees.

6.Sign for receipt

(1) We hope that you sign for it yourself. If someone else signs for it, please ensure that your package will not be lost.

(2) Please check whether the package and outdoor step lights are intact before signing.

If the outdoor step lights is damaged or scratched, please reject it and promptly contact our customer service staff Shantia Alston by email [email protected], we will promptly arrange a replacement or refund for you, thank you.

7.Need help?

If you have more questions about shipping policy, please contact our customer service staff Shantia Alston via email [email protected], we will solve it for you as soon as possible within 24 hours, thank you.