1.What is the processing time for return orders?
The return order service time of Outdoorsteplight.com is Monday-Friday/9:00 AM-6:00 PM (EST).
Once you apply for a return, we will process the return order for you within 1-3 business days.
Orders are not processed on weekends.
We apologize if it times out, you can contact our customer service staff Shantia Alston by email [email protected], thank you.
2.How to apply for a return?
Within 30 natural days of the return validity period, if you need to return the outdoor step lights and meet the return conditions, you can apply for the return in one of the following two ways:
(1) Contact our customer service staff Shantia Alston by email [email protected] to apply for a return.
(2) Find the order you need to return on your account order details, submit your return request, and we will review it for you as soon as possible.
3.What are the return requirements?
The outdoor step lights must be returned in a brand new condition.
The returned outdoor step lights should be in its original packaging.
The returned outdoor step lights should not have been artificially damaged.
The returned outdoor step lights should not be damaged.
The returned outdoor step lights should not be worn out.
The returned outdoor step lights should not be deformed.
The returned outdoor step lights should be free of water stains.
The returned outdoor step lights should not affect our secondary sales.
4.What is the return process?
(1) The return validity period for the outdoor step lights is within 30 natural days after receipt.
(2) Once you apply for a return, we will process the return for you within 1-3 business days.
(3) If you need to return the outdoor step lights, please send it to be returned to 1398 Carroll Dr NW, Atlanta, Georgia, recipient is Shantia Alston.
(4) Please send the order number and courier information to email [email protected] after you sending outdoor step lights.
(5) Once the returned outdoor step lights has arrived at Outdoorsteplight.com’s warehouse and has been successfully inspected, the refund process will be started.
5.Who is responsible for the shipping cost of returns?
If the outdoor step lights we sent is defective/damaged/lost/wrong, the return freight will be for Outdoorsteplight.com.
If it is the customer’s personal reason: dislike the outdoor step light’s color/workmanship/style of outdoor step lights, the return freight will be for the buyer’s account.
We do not charge a re-listing fee.
6.How to obtain a refund?
After we receive your returned outdoor step lights, the refund amount will be credited back to your payment account within 1-2 business days. Please be patient, thank you.
7.Need help?
You can contact our customer service staff Shantia Alston by email [email protected] at any time if you have any other questions of Return Policy, we will reply to the message within 24 hours and solve your problem with the fastest speed, thank you.